My Tribal Rootz Customer Service

The current wait time is 6 to 8 weeks.

But can be up to 12 weeks depending on the list.

I will do my best to get your order out to you in a timely manner. Each item is custom created. I am not a warehouse or manufacturing facility. I take time to give each of you the highest quality possible. All details are sewn by hand. I add hidden beading, tiny sequins, amulets and other details that will set your costume apart to have its one of a kind look.

Expected arrival date is an estimation depending on your order. If for some reason it takes longer then expected then you will be notified by email at that point either you can have your money refunded with no product shipped or you can wait until the work is completed.

Once the product has been shipped I will notify you with an email. Please allow 5 to 10 working days before notifying me if you have no received the package yet. There will be a tracking number. Packages are sent USPS Priority and can be insured. Just let me know.

I love what I do and look forward to creating my artwork for you for a long time. I hope I can give you the special design and look each of you deserve.

Rosalie

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I offer a service I do have the right to refuse service to anyone.

Meaning at the first sign of verbal and written threats, harrassment by emails or phone I will cancel and scratch the order immediately.

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I hate to have to put in this note, but circumstances have begun to demand it. Please, do not copy or use any of my artwork without getting my permission. All artwork (including bra and belt designs) is copyright by Rosalie as artwork.

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Copyright

Purchase of the items is not a license to use the designs and does not lend to duplication permission in any form. Changing (except to resize), duplicating, loaning, sharing in any way, or any transfer of the designs is a violation of Title 17 U.S.C., et seq. Tribal Rootz allows only the purchaser to use finished craft items for resale. No other permission is written or implied.

All images of any of the designs on any of my web pages are copyrighted by Tribal Rootz and may not be used for any purposes.

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Shipping & Returns

I do not give refunds any of the items such as: Bras, belts and Kuchi jewelry. The majority is used and vintage and will not be perfect. Items are hand sewn. Most of the jewelry is old, some dirty and some with missing gems, stones or items. They are all authentic.

I will give refunds for defective returned items such as: CDs, books, and videos.

Return within 7 days of delivery. Replacements will be exchanged or refund provided at our discretion within 10 days from the day we receive the returned merchandise or eligible refund request. Buyer is responsible for return shipping charges.

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For Kuchi Items

Old Authentic Costumes, Textiles & Jewelry from Afghanistan & Pakistan can be old & worn in places, missing bits and pieces, dented and some pretty dirty. I do my best to clean them up before I send them out. Some buttons and coins are reproductions yet still from Pakistan and authentic.

Bra cups go up to a size D (import costumes only). Sizes up to L and XL. Ultimate Bras, Kuchi Pendants, Headpieces and Tribal Jewerly come of lot of various styles and colors. Each one will be different. They will be similar to the samples in the photo but they will NOT be the same as in photo.

There is no minimum and no overseas freight cost when ordering these items from me. I will keep these as well as some of the wholesale lots of coins and buttons as private sales. Makes it nice for merchants.

The majority of the time I do have the coins and buttons in stock. For large orders such as 500 + there may be that delay so please email me first if needed by a deadline. I will do my best to get them to you as soon as possible.